Subscription and billing terms

1. One plan, everything in it

TitaniumGP is sold as a single subscription, the TitaniumGP Suite. Every product and feature we ship is included — there are no tiers, no per-seat count and no add-on modules to buy separately. What is included today is listed on the pricing page.

Features marked “coming soon” are included when they ship, at no extra charge. We do not promise a delivery date for them, and your subscription is not conditional on one.

2. Price and billing cycle

All prices are in U.S. dollars and are charged in advance for the period ahead. Paying yearly costs the equivalent of ten months rather than twelve.

A “site” means one Microsoft Dynamics GP system database on one SQL Server instance, together with the company databases it administers, as defined in Section 1 of the Software License Agreement. Additional sites need additional subscriptions; talk to us and we'll quote them.

3. How you pay

Checkout and billing run on Stripe, at pay.titaniumgp.com. Stripe collects and stores your card details; we never see or store your full card number. You authorize us, through Stripe, to charge your payment method for each period until you cancel.

Prefer to pay by invoice, ACH or check? Ask us — invoiced subscriptions are available, normally annually, on net-30 terms unless your Order says otherwise. Where an Order, quote or invoice we have both signed states different commercial terms, that Order governs.

Invoices and receipts are available in the Stripe customer portal, using the email address you paid with.

4. Trials

We offer a 30-day free trial. It needs no card — ask for one and we'll issue a trial License Key for your site. A trial is licensed for evaluation only and is governed by Section 7 of the Software License Agreement, which limits warranties and support during evaluation.

When a trial ends, the software stops working until a paid License Key is installed. Nothing is charged automatically, and a trial never turns into a paid subscription by itself.

5. Renewal

Subscriptions renew automatically — monthly plans each month, yearly plans each year — at the then-current price, until cancelled. Each renewal is charged to your payment method on or about the anniversary of the date you subscribed.

For yearly plans we email a reminder before the renewal charge, to the billing address on the subscription. Please keep that address current.

6. Cancelling

You can cancel at any time in the Stripe customer portal, signing in with the email address you paid with. You can also change plan or update your card there, or email us and we'll do it for you.

Cancelling stops the next renewal. Your subscription — and your license — run to the end of the period you have already paid for; we do not cut service off mid-period. For an invoiced subscription, tell us in writing at least 30 days before the renewal date.

7. Refunds

Charges for a period that has started are not refundable, and we do not pro-rate a cancellation part-way through a month or a year. The free trial exists so you can evaluate TitaniumGP properly before paying.

That said, we would rather sort a problem out than keep money that feels wrong. If you were charged in error, charged twice, or something has gone badly wrong, email us and we will look at it. Nothing here limits any refund right you have under applicable law.

8. Price changes

We may change the subscription price. If we do, we will tell you by email at least 30 days before the change takes effect for you, and it will only take effect at your next renewal — never part-way through a period you have paid for. If you don't want to continue at the new price, cancel before that renewal.

9. Taxes

Prices are exclusive of taxes. You are responsible for any sales, use, GST, HST, QST, VAT or similar taxes and duties on your subscription, except taxes on our income. Where we are required to collect a tax, it is added at checkout or on the invoice.

If your organization is tax-exempt or you are a Canadian business that self-assesses, send us your exemption certificate or registration number before you subscribe so we can set the account up correctly. We can't refund tax already remitted to an authority.

10. Failed payments and lapse

If a payment fails, Stripe retries it over the following days and emails you. Your subscription stays active while those retries run. If it is still unpaid after 14 days, we may suspend the subscription and the License Key stops renewing, at which point the software stops functioning as described in Section 4 of the Software License Agreement.

Nothing is deleted when this happens. Pay the outstanding amount and the license resumes.

11. What a subscription licenses

A subscription grants the license described in Section 3 of the Software License Agreement, for the period paid for and within the License Scope on your Order and License Key: one site, and no more concurrent GP users using TitaniumGP than the GP user licenses registered for that site. It is a license to use the software, not a sale of it.

Adding a company database to a site you already license costs nothing. Adding another GP system database, a separate legal entity on its own SQL Server instance, or a hosting arrangement for third parties needs a separate subscription.

12. Support and updates

An active subscription includes email support at info@TitaniumGP.com and every update and new release we publish for the products you license. We aim to acknowledge support email within one business day; unless your Order includes a written service-level commitment, that is a target and not a guarantee. Support hours are U.S. Pacific business hours.

Updates are never installed on your machines without you choosing to install them — we notify, you decide when. See Section 10 of the Software License Agreement.

13. If you stop subscribing

Your Dynamics GP data is yours and stays in your own SQL Server — TitaniumGP runs inside your environment and we do not hold it. When a subscription ends, the software stops functioning, but nothing in your databases is deleted by us, and the records TitaniumGP has written (attachments, notes, close tasks, scores) remain in your database.

We keep your billing and customer records for as long as tax and accounting law requires, as described in the privacy policy. Removing TitaniumGP's own database objects is covered in Section 17 of the Software License Agreement.

14. How these terms fit together

Three documents apply to a paying customer:

• your Order — the quote, invoice or checkout that records what you bought, for how long, at what price;
• these subscription and billing terms, which fill in the commercial detail; and
• the Software License Agreement, which governs the software itself.

If they conflict, the Order controls over these terms on commercial points, and the Software License Agreement controls on everything else. Use of this website is separately covered by the website terms of use.

15. Contact us

Questions about billing, an invoice or a renewal: